Refund Policy

At Customerfriendlyshop, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a return or refund may be necessary, and we are here to assist you with our refund policy.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on damaged products you may return it within 30 days of receiving it for a full refund. Please note that the item must be in its original condition and packaging.

How to Initiate a Return

To initiate a return, please contact our customer support team within 30 days of receiving your order. They will guide you through the return process and provide you with a return authorization number. Please make sure to include this number on the return package.

Return Shipping

If the return is due to a defect or error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason, the customer will be responsible for the return shipping fees.

Refund Process

Once we receive the returned item and verify its condition, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer support team. They will assist you in finding the right product and guide you through the exchange process.

Non-Refundable Items

Some items are non-refundable, including personalized or engraved products. These items are made specifically for you and cannot be returned unless there is a defect or error on our part.

Parcel Opening Video

Parcel opening video is must important for any type of claim.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for shopping at Customerfriendlyshop!